The first part of the week I spent at the Justice Centre learning things about conflict resolution and mediation. My union paid for this enlightenment; it is my reward for bringing these skills to their processes and helping colleagues manage their conflicts internally rather than involving management. I am perpetually amazed at how much our union attempts to have us align against the people we should be working with collaboratively. Whatever, I wanted to take the course for my benefit.
All conflict is internal. Sometimes conflict involves other people too.
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